Ilderton Vans Service FAQ

Ilderton Vans Service FAQ

After finalizing your purchase with us and hitting the road, you can relax knowing that you have a reliable vehicle with a number of accessibilities to get you wherever you need to go. No matter how reliable the vehicle may be, the mobility equipment that may have been installed on your vehicle might require service more often than a usual car. You may have some questions about servicing your vehicle that a normal service technician might not be able to answer. At our 5 Ilderton locations, we answer any questions you may have about your vehicle and the mobility equipment installed on it.

Frequently Asked Questions

Who should I contact if my van needs service?

You can call one of our service centers, and schedule service on your conversion van or mobility equipment. Our service centers are located in Asheville, Charlotte, High Point, Myrtle Beach and Charleston, and they stay open from 8am to 5pm, Monday through Friday. You can also use our easy, online service scheduler to make an appointment at your convenience.

What are some signs that my van needs service?

If you start to notice changes in your wheelchair accessible van or mobility equipment’s performance, you should look into having your van inspected by a trained service technician. You should also have your vehicle serviced if you see any leaking fluid, hear an unfamiliar noise, or if you notice that the vehicle is not driving the same.

Are there any protection plans available?

Yes! We provide multiple service protection plans to help you save on service costs. Our customer centered plans include:

  • The Care Protection and Roadside Assistance (CARE) package that covers you when and where you need it most.
  • The Vehicle Protection Plan covers your vehicle and mobility equipment once the manufacturer’s warranty expires.
  • The Guaranteed Asset Protection (GAP) is available to those who finance their vehicle and want to be covered in the event of total loss.
  • The Road Hazard, Tire, and Wheel Protection is reimbursement protection for damage to your tires from any road debris. Our team will help you determine which plan is best for you!

How long should I wait to have my vehicle serviced?

If you haven’t experienced any problems or encountered any warning signs on your vehicle, you should still have your vehicle checked on every six months. This will ensure the safety and integrity of your van. If you encounter any problems with your vehicle before six months, you should contact an experienced service technician to get it resolved before any other damage occurs.

Are your technicians certified?

Yes, our Ilderton service team is trained and National Mobility Equipment Dealer Association (NMEDA) certified. Our team also stays up to date with all of the newest adaptive technology.

What kind of services does your team provide?

Our Ilderton Conversion service specialists provide a number of services for your van and its mobility equipment. Our technicians are trained to repair wheelchair lifts, minivan ramps, commercial lifts, hand control driving aids, and more to make your driving experience much easier and safe.

What type of mobility equipment can your technicians install?

Our service technicians can install a variety of mobility products to ease your driving experience. These installations include: driving aids, wheelchair ramps, wheelchair lifts, wheelchair tie downs and more!