Smooth and easy process from beginning to end. After chatting with Braunability, our local Ilderton Conversions salesman, Tom Ayan contacted me via email. He was not pushing for an immediate sale and patiently answered several questions over several emails for a couple of weeks. A wheelchair conversion van is a big purchase with lots of factors to consider and he made sure I had all the information needed to make the best decision for our situation. Once decided, the sales process and trade-in also proceeded professionally and without any pressure or 'salesman tactics/tricks' most folks hate. The Sales Manager, Mike Alfaro worked through the sales negotiation and a reasonable deal was reached in minimum time. They had the van brought from their Asheville location overnight and we took delivery the next day. The final paperwork and delivery/vehicle overview was also done well. I highly recommend you visit Ilderton Conversions if you are looking for a wheelchair van.
Rob Morris
After 38 years of wheelchair and driving, I finally concluded that it was time for me to get a van with automatic ramp and sliding driver seat - a big decision and submission to aging! I began researching vans and conversions and prices, opting for a used van. I am happy I found Ilderton. Tom, my salesman, spent a lot of time in emails and phone calls educating me on the conversion companies and products and on minivan models to help me decide what would fit me best. I am very happy with the 2014 Honda Odyssey that they found for me, only 26,000 miles on it. Ilderton worked with me on making the van fit my needs AND my budget. I look forward to more good experiences with Ilderton and recommend anyone in my situation consider them for your mobility needs.
Laurie Rappl
Mr. Tom Ayan was very easy to work with, knowledgeable and personable. He made sure I made the best decisions for my own benefit rather than just try to push a sale. One of the best buying experience I ever had, no fluff and just straightforward. Tom offered to deliver my van to my house and spent ample time to ensure my wife and I know how to operate our BraunAbility van. Highly recommended salesman and the Charlotte dealership.
Sing Chu
Having them install a power chair lift. They have been great so far. And very helpful as I am in the learning curve being this is the first chair of this type we have had to work with. Will be glad to update once installation has been completed and I have used the device for a few days. And I checked a few companies before deciding on Ilderton.
Ricky Dyson
These guys have been very helpful for me. They told me upfront what I needed to do to get certified. Then they told me what options I had for hand controls. The instal was done quick and easy. I've been driving all over the place. I've had not a single issue, these guys help me get my freedom back.
George Tsouroudiakakis
There is a reason why I have bought every one of my minivans from these guys. Personal professional timely and they care about each customer right down to making sure A switch or button is located in the right place and can be operated properly. They follow up with service and have a great team on site.
Mike Savicki
I purchased a 2015 Honda Odyssey VMI conversion from a dealer in Knoxville and couldn't wait for an opportunity to trade it. So many small issues that made it an unpleasant transaction. In October 2017 I was ready to trade for a new Toyota and wanted to try the BraunAbility conversion. I called Ilderton in Asheville and Allison spoke with me, took all the information, got the van from another location, and arranged transferring the title, accessories, and even set me up with a loaner vehicle while they did the installation of the Q-Lok etc. so we could go eat and see the town. The entire transaction was actually an enjoyable event, which is rare when buying a new vehicle. I'd recommend them to anyone.
Ray Overturf
Thank you to everyone at Ilderton for making our car buying experience wonderful.Mike and Bobby made the whole experience easy and pleasant.We observed that everyone who walked through the door was treated with respect and compassion. Problems were handled quickly and efficiently.We would recommend this dealership to everyone. We felt like we were part of the Ilderton family. Thanks Again!!!/,-
Lynne Edwards
Thank you to Ilderton Conversion Company for being an answer to our prayers! Our entire experience start to finish was nothing short of the best. If you want excellent customer service, superb quality, & the best of the best; then you a match with Ilderton Conversion Company. Thank you for helping my hero gain more deserved independence!
J & Lynz Loomis
Called days before flying into Charleston in 10/17 inquiring about a van rental. They had a van available that met my needs! Leah was so easy to deal with. Professional yet very personable. Will call here for my van rental needs whenever I visit Charleston!!
Pamela Miller
Mark Ashley was superb at meeting our needs. Everyone there was friendly and helpful. Highly recommend them.
Pam Austin
I work at a body shop and we repair some of the vehicles bought from here. When I buy the parts that are needed from them I can say that they have the best customer service! I can't say enough good things about them! Thank you all for the great service and speed to get the parts we need! Keep up the great work!
Samuel Nunn
Mark Ashley at the North Charleston location was very helpful in securing a trade that was acceptable to Ilderton and us. We are enjoying the handiap accessible Transit bought from Ilderton, and appreciate their care and concern.
We found Ilderton trustworthy and a pleasure to do business with, and so will you.
Vivian Smith
We worked with Mark in buying our conversion van. Never known anyone to give more help and personal attention to a customer--before, during, and after the sale! He is definitely a five star-- as is Ilderton Conversion Company.
Pat Hyatt
I've been going here since I started driving. Purchased 3 cars through them, and they have been a fantastic experience, with friendly staff every single time. All around wonderful place.
Austin Walters
Always a pleasant experience dealing with the staff.
Dr. Aleta A. Krauss
Very happy with my purchase experience.
Joseph Broschowitz
Great place to get your adaptive vehicle needs met!
Karl Overby
"November - National Family Caregivers Month"
Hi Beth,
I wanted to say thank you for being a sponsor of our Caregivers Conference that took place yesterday. It was hugely successful and we were so happy to have Jim there as your representative. I hope he had a great experience. There were over 150 in attendance to learn about ALS but also to meet with our vendors and how they can help them in their journey through this terrible disease. We appreciate your dedication to ALS patients and were honored to have Ilderton Conversion with us yesterday.
Sincerely,
Jenna Temple
Jenna Temple, Corporate Relationships Manager, The ALS Association North Carolina Chapter
"Great company, wonderful employees!"
Jessica Scott
"ILDERTON Conversion Co. has the best customer service I have ever dealt with! They will always call back and offer great information on any situation ."
Sharon Black
"Working with Ilderton Conversion was an amazing experience. John and his staff went out of their way to ensure our client received the proper care and assistance in selecting the best mobility vehicle solution available. We highly recommend their services."
Charleston Wraps
"Kyle's Adventure"
Written by Andrea Vrobel on September 9, 2015
See Kyle's Story Here!
I had the pleasure of spending the day with Kyle and his mom, Robin, in July when they received their van with a new BraunAbility conversion. Kyle is ten years old and has a very rare syndrome called Aicardi-Goutieres Syndrome. He is dependent on Robin, who is a single mom, for all of his care. Even though her days are busy ensuring that Kyle's needs are met, Robin maintains a positive attitude and feels blessed. Robin enjoyed working with all of the wonderful people at Ilderton Conversion of Charlotte and was appreciative of the great care she received from her Mobility Consultant, Bobby Rolfes. A very special thank you also goes out to Q'Straint for their generous donation ensuring that Kyle can be safely and easily secured in his wheelchair during their travels.
Robin and Kyle
"Dear Brady,
Thank you so much for doing such a great job on our van, you're the only guys we can trust to do a great work on our van!
I wish you all the best, have a great holiday!
God Bless You"
Andrea & Gary
Hi folks
My wife and I are customers. We purchased a 2014 Dodge Grand Caravan conversion van in July 2014 and traded it in for a 2011 Toyota Sienna in April 2016.
I am writing to tell you how very pleased we were and continue to be about the service provided by Mike Alfaro. He has, on more than one occasion, gone well above and beyond what any salesperson could be expected to do.
in one instance in which we had trouble with the vehicle and could not get
the ramp side electronic door to work, we called him on a Sunday to ask him
what to do. He came to the location where we were stranded to look at the
vehicle and try to solve the mechanical problem. When he could not do that,
he showed us how to get the ramp side open in such a case and picked up the
vehicle the next day to bring in for service. His attitude throughout was
helpful and considerate. I wanted you to be aware of this since I know most
letters probably involve complaints rather than plaudits.
Mike is a great asset to your company and represents the Ilderton name very
well. You should commend and reward him for his terrific customer service.
Thanks and best regards,
Rick Kremer
I had a great experience with Ilderton! From the first phone call I made inquiring about a van, to the financing, to delivery . . . everything was great! Their customer service is definitely 5 star as I had lots of questions once I got the ...More"I had a great experience with Ilderton! From the first phone call I made inquiring about a van, to the financing, to delivery . . . everything was great! Their customer service is definitely 5 star as I had lots of questions once I got the van and everyone was so helpful. They immediately told me that they wanted their customers to become family and I can honestly say that they treated me just like family. I would highly recommend Ilderton to anyone looking to purchase a mobility van and/or hand controls. I can't thank Mike, Tom, & Brady enough for such a great experience!"
cynrae
"Dear Brady & Staff:
We really appreciate everything you're doing on my van. You did such an excellent job on my other van.
You're very Blessed to be able to recognize the problems with lifts and then be able to repair them.
The Lord blessed you with a very special talent! You'll always get our business!
We'll let all of our friends know about Ilderton.
Thank you for everything!
God Bless You Always!"
Andrea & Gary Canfield
These folks are a great team. I've rarely seen attention to details as they show. From my first trip to the showroom to driving away with my van, they always kept me in the loop. The guys in the shop were first class and answered all the ...More"These folks are a great team. I've rarely seen attention to details as they show. From my first trip to the showroom to driving away with my van, they always kept me in the loop. The guys in the shop were first class and answered all the questions I had. If you are looking for a conversion van, this is the company you want. I can't thank them enough."
Dennis Jones
"I want to thank Fisher Wood at Ilderton Dodge for helping me find a van we needed".
Melanie Walker
"What a wonderful, lifting story for my Monday. You have made my day. Our greatest thanks go to my accessibility specialist and mentor, Odell McBride of Ilderton Dodge. Odell has hung in there with me through all my many questions and concerns and taught me so much. He has provided us with offers and specials that no other dealership has ever offered. I share this with him because I want him to know how much I value his consideration of Easter Seals UCP. Have a most wonderful week; you have certainly started mine off well!"
Joan Walle - Facilities Director, Easter Seals UCP
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